eDreams is one of the world’s leading online travel brands. Founded in 1999 and based in Barcelona, Spain, we have grown to become a true disruptor in the online travel booking sector. Today, we use our cutting-edge technology solutions to make travel more affordable and convenient for customers in 44 countries including Spain, Italy, France, Portugal, Turkey, the UK and the US.
We continue to expand internationally, investing in improved services and new websites around the world.
eDreams offers the widest choice of flights from over 690 airlines as well as more than 2.1 million hotels , plus car rentals, travel insurance and dynamic flight+hotel packages.
Our innovative eDreams Prime service was the very first subscription programme ever created in travel. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel companies, serving more than 17 million customers each year.
eDreams main areas of activity
eDreams customers can plan their holidays with the highest levels of convenience and flexibility by using our Internet search, comparison and booking engine.
This combines flights from different airlines, both low-cost and traditional, enabling our customers to find the best routes and prices.
But we're not just all about flights. As a comprehensive online travel agency, we also offer travel insurance, car rental and a huge selection of hotels, as well as the option to personally select a flight and hotel package.
Our travel agency services are easily accessed from anywhere and from any device through our website or mobile apps. Customers can also book by calling our Customer Service hotline, which offers full support before, during and after the trip.
How can I cancel my flight?
In most cases you'll be able to cancel your booking online in "MyTrips", however it won't necessarily lead to a refund.
The amount to be refunded depends on the fare conditions of your tickets, insurance and service contracted. Depending on the fares and conditions of the airline, you may be entitled to a full, partial or no refund. Most budget tickets are generally not refundable.
Some airlines may also apply a cancellation fee, and there are always elements of a booking that are non-refundable. eDreams will charge AU$ 70 administration fee per ticket (unless you have selected a Standard or Premium option).
What can I do if the airline changes my flight schedule or cancels my flight?
Airlines are sometimes forced to change their flight schedules for operational reasons or force majeure.
If your booking is affected by a change, we will inform you immediately by email. Many of these changes are minor schedule changes, which do not require confirmation from the passenger. In case this change affects your arrival at your accommodation, please contact them directly with the new details found in the email.
