Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.
More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
Hello business impact. Goodbye software bloat.
Customer service, IT, and CRM software that's incredibly powerful, yet fast, easy and cost effective.
Happy customers. Ecstatic employees. That’s impact.
Choose one. Or all. You’ll see better customer relationships and happier employees—without the bloat, hassle, and expense of typical business software.
Modernize your service management instantly
Designed with users in mind, Freshservice is easy to set up out of the box. Powerful AI and automation capabilities help employees address requests right in the tools they’re already working in.
Minimize downtime. Maximize service availability
Break down the wall between service and operations management. Automated alert grouping, on-call management, and intelligent alert management rules will keep your business firing on all cylinders.
Discover, optimize, and manage all your IT assets
Freshservice gives you a real-time view of your infrastructure, allowing you to build an auto-updating CMDB for all your hardware, software, and SaaS quickly and easily.
Streamline processes across departments
IT, HR, facilities, Legal - extending Freshservice across business teams eliminates the need for multiple tools, all while delivering your employees a consistent service environment.
Plan and implement projects easily
With Freshservice, you can create templates for agile and waterfall projects from scratch or from existing tickets. Our native AI will report on resources, timelines, and even predict project outcomes.
Handle any and every customer issue with ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
Conversations made easy with built-in telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution. Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Freshchat lets you service customers on modern messaging channels like WhatsApp, SMS, social, and more. And easily deploy AI-driven bots across those same channels for effortless self-service.
